Member Services Associate - Flexible Hours

YMCA of Silicon Valley; Cupertino (CA); On-site; USD 28,000 - 31,000; Part time

Job summary

The Welcome Center Associate at YMCA of Silicon Valley provides prompt, courteous, and accurate service to the public, members, and YMCA employees in person and over the phone. You will enroll individuals in youth development programs and fee-based facility programs, while helping with member tours and sales inquiries.

This role requires at least 1 year of customer service experience, a flexible schedule including evenings and weekends, and basic data entry skills in a fast-paced environment.

Qualifications

• Minimum of 1 year of customer service experience.
• Entrepreneurial spirit with ability to work varied hours (evenings/weekends).
• Ability to work in a fast-paced environment with accuracy and timeliness.

Responsibilities

• Answer phone calls and direct to appropriate department.
• Register members and participants for programs and services with complete forms.
• Be available to work a variety of hours and sub shifts for coworkers.

Skills

Customer service

Phone support

Data entry

Job description

The Welcome Center Associate at YMCA of Silicon Valley provides prompt, courteous, and accurate service to the public, members, and YMCA employees in person and over the phone. You will enroll individuals in youth development programs and fee-based facility programs, while helping with member tours and sales inquiries.

This role requires at least 1 year of customer service experience, a flexible schedule including evenings and weekends, and basic data entry skills in a fast-paced environment.