Membership Services Office Assistant PartTime

Lake & Geauga Area Association of REALTORS®; United States; On-site; USD 21,000 - 22,000; Full time

Job summary

Lake & Geauga Area Association of REALTORS® is seeking an administrative assistant to answer phones, assist members, and process new member inquiries. The role requires strong customer service, Excel skills, and the ability to work independently or with a team.

The position involves supporting orientation and invoice preparation, coordinating various administrative tasks, and maintaining office supplies and website input. Familiarity with AMS is a plus.

Qualifications

• High school diploma or GED required; some college preferred.
• Proficient in Microsoft Word and Excel; able to troubleshoot common issues.
• Proven track record of completing projects on time in an orderly manner.
• Shows great interpersonal skills and excellent written communication.
• Customer service & administrative experience is required.

Responsibilities

• Act as a point of contact for members and respond in a timely manner
• Must have excellent communication skills
• Must have excellent follow-up
• Must be able to problem-solve
• Excellent attention to detail
• Work with an AMS
• Able to work independently and with a team
• Order office supplies as needed

Skills

Customer service

Excel

Communication

Teamwork

Problem solving

Attention to detail

AMS software

Independent work

Education

High school diploma or GED

Some college experience

Tools

Microsoft Word

Job description

This position assists with answering the phones and assisting members with various inquiries. Will also welcome and process new members. Requires previous experience in customer service. Must have a pleasant personality, strong follow-up to unresolved tasks, willingness to research answers or problem-solve, and must possess Excel skills. You must be able to work independently and with a team. Will rely on direction and judgment to accomplish goals. Will perform a variety of other membership and administrative tasks, such as coordinating new member orientation and supporting annual invoice preparation. Will perform other administrative tasks that support non-accounting areas of the business, such as maintaining a small inventory, website input, support of the continuing education program, assistance with event planning, and maintaining general office supplies. Will work under general supervision and report to the CEO. Responsibilities:

• Act as a point of contact for members and respond in a timely manner
• Must have excellent communication skills
• Must have excellent follow-up
• Must be able to problem-solve
• Excellent attention to detail
• Work with an AMS
• Able to work independently and with a team
• Order office supplies as needed

Qualifications:

• High school diploma or GED required, some college experience preferred
• Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues
• Proven track record of completing projects on time in an orderly manner
• Shows great interpersonal skills and excellent written communication
• Customer service & administrative experience is required

Compensation: $15 - $16 hourly

• Act as a point of contact for members and respond in a timely manner
• Must have excellent communication skills
• Must have excellent follow-up
• Must be able to problem-solve
• Excellent attention to detail
• Work with an AMS
• Able to work independently and with a team
• Order office supplies as needed