Member Services Coordinator — Hybrid, Admin & Support

Gallagher; Phoenix (AZ); Hybrid; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

Career development

Hybrid work model

Global reach with local impact

Job summary

Gallagher in Phoenix, AZ, is seeking a motivated professional to support day-to-day member service work, account administration, and internal operations within the Member Services team. You’ll help manage member questions, routine service requests, billing and audit support, and keep records accurate for easy access.

You’ll work closely with Member Services Coordinators and leaders to strengthen member relationships, improve retention, and boost team efficiency.

Qualifications

• Bachelor’s degree preferred.
• 1+ year of customer service, administrative support, account coordination, insurance, risk management, or related field.
• Experience with Microsoft Office and database systems.
• Experience with a CRM system or administrative process coordination.
• Valid driver’s license.

Responsibilities

• Track requests, update records and systems, prepare policy and coverage documents, and coordinate work.
• Support member relationships, retention efforts, and team efficiency with coordinators and leaders.
• Elevate issues when needed to ensure timely resolution.
• Contribute to a better member experience and smoother day-to-day operations.

Skills

Customer service

Administrative support

Insurance knowledge

Risk management

Written & verbal communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM system

Database systems

Job description

Gallagher in Phoenix, AZ, is seeking a motivated professional to support day-to-day member service work, account administration, and internal operations within the Member Services team. You’ll help manage member questions, routine service requests, billing and audit support, and keep records accurate for easy access.

You’ll work closely with Member Services Coordinators and leaders to strengthen member relationships, improve retention, and boost team efficiency.