Member Services Coordinator — Hybrid (Phoenix)

Arthur J. Gallagher & Co. (AJG); Phoenix (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Career development opportunities

Job summary

Arthur J. Gallagher & Co. (AJG) is seeking a detail‑oriented administrator to support the Member Services team in daily operations, records accuracy, and client communications. The role emphasizes service quality, cross‑functional collaboration, and proactive problem solving.

You will manage requests, maintain systems, and assist with meetings and Board activities as needed, in a hybrid Phoenix setup. A bachelor’s degree is preferred and prior customer service experience is valued.

Qualifications

• A bachelor’s degree preferred.
• At least one year of experience in customer service, administrative support, account coordination, insurance, risk management, or a related field.
• Experience using Microsoft Office applications and database systems.
• Experience with a customer relationship management system or administrative process coordination.
• A valid driver’s license.
• Ability to explain information clearly in writing and over the phone.
• Ability to keep records accurate, stay organized, and manage multiple deadlines.
• Ability to work independently and as part of a team.
• Hybrid work model out of Phoenix, AZ (3x On Site, 2x WFH).

Responsibilities

• Track requests, update records and systems, prepare policy and coverage documents, and coordinate work so it gets to the right place at the right time.
• Support member relationships, retention efforts, and team efficiency.
• Flag issues when they need attention so they can be addressed quickly.
• Contribute to smoother day‑to‑day operations and a better member experience.

Skills

Customer service

Administrative support

Account coordination

Communication

Teamwork

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Database systems

Job description

Arthur J. Gallagher & Co. (AJG) is seeking a detail‑oriented administrator to support the Member Services team in daily operations, records accuracy, and client communications. The role emphasizes service quality, cross‑functional collaboration, and proactive problem solving.

You will manage requests, maintain systems, and assist with meetings and Board activities as needed, in a hybrid Phoenix setup. A bachelor’s degree is preferred and prior customer service experience is valued.