Member Services Support

Gallagher; Phoenix (AZ); Hybrid; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

Career development

Hybrid work model

Global reach with local impact

Job summary

Gallagher in Phoenix, AZ, is seeking a motivated professional to support day-to-day member service work, account administration, and internal operations within the Member Services team. You’ll help manage member questions, routine service requests, billing and audit support, and keep records accurate for easy access.

You’ll work closely with Member Services Coordinators and leaders to strengthen member relationships, improve retention, and boost team efficiency.

Qualifications

• Bachelor’s degree preferred.
• 1+ year of customer service, administrative support, account coordination, insurance, risk management, or related field.
• Experience with Microsoft Office and database systems.
• Experience with a CRM system or administrative process coordination.
• Valid driver’s license.

Responsibilities

• Track requests, update records and systems, prepare policy and coverage documents, and coordinate work.
• Support member relationships, retention efforts, and team efficiency with coordinators and leaders.
• Elevate issues when needed to ensure timely resolution.
• Contribute to a better member experience and smoother day-to-day operations.

Skills

Customer service

Administrative support

Insurance knowledge

Risk management

Written & verbal communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM system

Database systems

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

You’ll play a key part in keeping the Member Services team organized, responsive, and ready to help. In this role, you’ll support day-to-day member service work, account administration, internal operations, and the records and systems that keep information accurate and easy to find. You’ll work closely with Member Services Coordinators and organizational leaders to help manage member questions, routine service requests, billing and audit support, and other tasks that help the team serve member districts well. You may also help with meetings, events, and Board-related activities when needed.

How You’ll Make An Impact

• You’ll help track requests, update records and systems, prepare policy and coverage documents, and coordinate work so it gets to the right place at the right time.
• You’ll also work closely with Member Services Coordinators and leaders to support member relationships, retention efforts, and team efficiency.
• When an issue needs more attention, you’ll know when to flag it so it can be addressed quickly.
• Your work will help create a better experience for members and smoother day-to-day operations for the team.

About You

• A bachelor’s degree preferred
• At least one year of experience in customer service, administrative support, account coordination, insurance, risk management, or a related field
• Experience using Microsoft Office applications and database systems
• Experience with a customer relationship management system or administrative process coordination
• A valid driver’s license
• The ability to explain information clearly in writing and over the phone
• The ability to keep records accurate, stay organized, and manage multiple deadlines
• The ability to notice when an issue needs attention and elevate it at the right time
• The ability to work independently and as part of a team
• Ability to work a hybrid model out of Phoenix, AZ (3x On Site, 2x WFH)

Compensation And Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)