Member Services Concierge — Front Desk

EXOS; New York (NY); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits

Job summary

Exos in New York is seeking a Front Desk Associate to join our fitness team. You will deliver personalized member service, assist with enrollment, and manage front desk operations to keep the club welcoming and efficient.

You will coordinate with the Manager to ensure payroll accuracy, prepare membership reports, and help with inventory, audits, and daily center upkeep. Strong communication and organizational skills are essential.

Qualifications

• High School diploma or equivalent.
• Strong organizational skills and customer-service orientation.
• Familiar with Google applications and Microsoft Office.
• Excellent written and verbal communication skills.

Responsibilities

• Provide personalized member service at the front desk.
• Greet and enroll new members; manage front desk operations.
• Coordinate with Manager to ensure payroll accuracy.
• Assist with financial tracking reports.
• Track locker and towel service inventory.
• Prepare monthly membership reports and audits.
• Respond to member concerns professionally and promptly.
• Keep fitness centers stocked and clean.
• Perform other duties as needed.

Skills

Customer service mindset

Organizational skills

Written and verbal communication

Education

High School diploma or equivalent

Tools

Google Apps

Microsoft Office

Job description

Exos in New York is seeking a Front Desk Associate to join our fitness team. You will deliver personalized member service, assist with enrollment, and manage front desk operations to keep the club welcoming and efficient.

You will coordinate with the Manager to ensure payroll accuracy, prepare membership reports, and help with inventory, audits, and daily center upkeep. Strong communication and organizational skills are essential.