Dynamic Front Desk Associate, Member Services

exos; New York (NY); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Exos is seeking a Substitute Front Desk Associate in New York, NY to deliver exceptional member service and support front desk operations. You will greet members, assist with enrollment, and coordinate with management on payroll and reporting processes.

This role emphasizes accurate records, inventory tracking, and timely issue resolution while maintaining a clean, well-stocked fitness facility. Exos provides benefits for full-time staff and accommodates diverse schedules.

Qualifications

• High School diploma required.
• Strong organizational skills and customer-service oriented approach.
• Knowledge of Google applications and Microsoft Office applications.
• Highly developed written and verbal communication skills.

Responsibilities

• Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude.
• Greet and welcome new fitness center members, assist with membership enrollment and front desk operations.
• Coordinate with Manager to ensure accurate payroll.
• Assist and provide information for financial tracking reports.
• Assist and maintain accurate tracking of locker and towel service program and inventory items.
• Assist with accurate fitness center membership reports and complete monthly membership audits.
• Respond to Member's concerns, suggestions and complaints in a timely, professional and consistent manner.
• Assist with keeping the fitness centers well stocked and clean.
• Other duties as needed.

Skills

Customer service

Organizational skills

Communication skills

Education

High School diploma

Tools

Google applications

Microsoft Office

Job description

Exos is seeking a Substitute Front Desk Associate in New York, NY to deliver exceptional member service and support front desk operations. You will greet members, assist with enrollment, and coordinate with management on payroll and reporting processes.

This role emphasizes accurate records, inventory tracking, and timely issue resolution while maintaining a clean, well-stocked fitness facility. Exos provides benefits for full-time staff and accommodates diverse schedules.