Member Services Concierge for Front Desk & Reservations

Paycom; California; On-site; USD 42,000 - 46,000; Full time

Job summary

Diablo Country Club in Diablo, CA is seeking a Front Desk / Receptionist to greet members and guests, answer calls, manage reservations, and provide accurate information about club amenities and events. This role emphasizes professional presentation, strong communication, and the ability to multitask in a fast-paced environment.

Reporting to the Assistant General Manager within Administration, this non-exempt position supports membership services, data entry, and coordination with other

Qualifications

• Prior experience in customer service, hospitality, or reception preferred.
• Strong interpersonal and communication skills.
• Professional appearance and demeanor.
• Proficiency in Microsoft Office; experience with CRM or reservation systems a plus.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Greet and assist members and guests promptly and courteously, using names whenever possible.
• Answer and direct incoming calls in a timely and professional manner.
• Provide accurate information regarding club amenities, programs, and events.
• Manage dining, and event reservations through the club's reservation system.
• Assist with guest registration and ensure compliance with club policies.
• Handle member inquiries, requests, and concerns with professionalism, escalating as needed.
• Support administrative functions including mail, data entry, communications, and other tasks as assigned by management.
• Collaborate with other departments to ensure seamless member and guest experiences.

Skills

Customer service

Hospitality

Reception

CRM experience

Microsoft Office

Tools

CRM systems

Reservation systems

Microsoft Office

Job description

Diablo Country Club in Diablo, CA is seeking a Front Desk / Receptionist to greet members and guests, answer calls, manage reservations, and provide accurate information about club amenities and events. This role emphasizes professional presentation, strong communication, and the ability to multitask in a fast-paced environment.

Reporting to the Assistant General Manager within Administration, this non-exempt position supports membership services, data entry, and coordination with other