Receptionist / Front Desk Associate

O.C. Welch Lincoln; Savannah, Northern (GA, KY); On-site; USD 28,000 - 36,000; Full time

Job summary

O.C. Welch Lincoln is seeking a friendly receptionist to warmly welcome members, guests, and visitors while supporting daily administrative tasks. The role ensures smooth communication between members, staff, and management in a fast-paced club environment.

The ideal candidate has strong communication and organizational skills, a professional appearance, and the ability to multitask with basic office software. Prior receptionist or customer service experience is preferred.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or receptionist roles appreciated.
• Excellent communication and organizational abilities are essential.
• Discretion and professionalism with member information are important.

Responsibilities

• Greet and assist members, guests, and visitors in a friendly, professional manner.
• Answer and direct incoming phone calls and emails.
• Manage the front desk and maintain a clean reception area.
• Assist with member check-ins, reservations, and appointments as needed.
• Receive and distribute mail, packages, and deliveries.
• Support administrative tasks such as filing, data entry, copying, and scanning.
• Maintain accurate member and visitor information.
• Help with Club events and other administrative projects as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Office software

Job description

Position Summary:

The Receptionist is responsible for providing a warm, professional welcome to members, guests, and visitors while supporting the daily administrative needs of the Club. This position serves as a key point of contact and helps ensure smooth communication between members, staff, and management.

Essential Duties:

• Greet and assist members, guests, and visitors in a friendly and professional manner.
• Answer and direct incoming phone calls and emails.
• Respond to basic member questions and direct inquiries to the appropriate department.
• Manage the front desk and maintain a clean, organized reception area.
• Assist with member check-ins, reservations, and appointments as needed.
• Receive and distribute mail, packages, and deliveries.
• Assist with administrative tasks such as filing, data entry, copying, and scanning.
• Maintain accurate member and visitor information.
• Assist with Club events and other administrative projects as needed.
• Follow Club policies and maintain confidentiality of member information.
• Provide excellent customer service and promote a positive Club experience.

Qualifications:

• High school diploma or equivalent preferred.
• Previous customer service or receptionist experience preferred.
• Excellent communication and organizational skills.
• Professional appearance and positive attitude.
• Comfortable using computers, email, and basic office software.
• Ability to multitask and work effectively in a fast-paced environment.
• Must demonstrate discretion and professionalism when working with members and confidential information.