Member Concierge & Front Desk — Wellness Club

Active Wellness; Petaluma (CA); On-site; USD 25,000 - 26,000; Part time

Job summary

Active Wellness Center in Petaluma, CA is seeking a Part-Time Service Desk Representative at the front desk to warmly greet members, handle check-ins, answer calls, schedule appointments and assist with retail purchases. This role supports member retention and drives new membership sales in a high-energy club environment.

The position emphasizes customer service, knowledge of programs, and teamwork across departments.

Qualifications

• GED/High School Diploma or equivalent is required.
• AED/CPR/First Aid Certification is preferred or required.
• Must be detail oriented, organized and highly responsive with a commitment to customer service.
• Strong verbal communication skills.
• Proof of citizenship or legal status.

Responsibilities

• Greet members/guests enthusiastically and efficiently handle the check-in process.
• Answer telephone and field calls.
• Schedule services appointments and take reservations either in person or by phone.
• Assist members with purchases of retail goods and club services.
• Present membership information to prospective members, and refer them to Member Sales Department.
• Be knowledgeable about all programs and activities offered throughout the center.
• Promote club services and activities.
• Assist with keeping the club well stocked and clean.
• Inventory of food items as well as locker and laundry service.
• Maintain communication log and lost & found ledger.
• Handle member injury and illness incident reporting.
• Administer emergency care to members and guests in need of assistance.
• Work as a TEAM with all other departments.
• Other duties and responsibilities as assigned by supervisor

Skills

Customer service

Verbal communication

Multitasking

Detail oriented

Results oriented

Basic computer skills

Education

GED/High School Diploma or equivalent

Tools

Member Management Systems

Job description

Active Wellness Center in Petaluma, CA is seeking a Part-Time Service Desk Representative at the front desk to warmly greet members, handle check-ins, answer calls, schedule appointments and assist with retail purchases. This role supports member retention and drives new membership sales in a high-energy club environment.

The position emphasizes customer service, knowledge of programs, and teamwork across departments.