Club Front Desk Concierge – Guest Services

The Bay Club Company; San Diego (CA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Club Membership

Competitive pay

Discounts on services and amenities

Continuing Education

Community Involvement

Paid Time Off

Health Insurance

Full-Time benefits

Job summary

The Bay Club Company in San Diego seeks a friendly front desk receptionist to welcome members and guests, check them in, process payments, and answer calls. You’ll help book classes, provide club information, and uphold a luxurious hospitality standard.

Ideal candidates have 1+ year in hospitality, strong communication, and familiarity with spa software and Outlook. This on-site role offers full-time hours, PTO, health insurance, and employee discounts.

Qualifications

• Policies and Regulations - Knowledge of company polices.
• Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information.
• Computer - Ability to utilize spa software program and email communication software, such as Microsoft Outlook.
• At least one year experience in the hospitality industry or related service position preferred.

Responsibilities

• Greet members and guests upon arrival to the Club
• Check members in by swiping their membership card
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees
• Book appointments, program and class reservations for members
• Provide information regarding Club programming and facilities
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
• Operate cash register
• Process payments
• Manage/handle cash and balance cash drawer each shift.
• Perform opening and/or closing duties, as required
• Answer and transfer phone calls
• Assist in maintaining the cleanliness and stock levels of Sports Desk, Lobby area and lobby retail and/or marketing campaign displays
• Communicate timely and follow up, as appropriate
• Provide membership sales team with guest/prospect lead contact information
• Active participation in required events, required programs, required meetings and required trainings
• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays

Skills

Customer service

Communication

Cash handling

Hospitality

Tools

Spa software

Microsoft Outlook

Job description

The Bay Club Company in San Diego seeks a friendly front desk receptionist to welcome members and guests, check them in, process payments, and answer calls. You’ll help book classes, provide club information, and uphold a luxurious hospitality standard.

Ideal candidates have 1+ year in hospitality, strong communication, and familiarity with spa software and Outlook. This on-site role offers full-time hours, PTO, health insurance, and employee discounts.