Member Services Concierge - Fitness Front Desk

Flynn Group; Hingham (MA); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Limited Medical

Dental Coverage

Vision Coverage

Fundamental Care Benefits

Job summary

Flynn Fitness, part of Flynn Group, is seeking a friendly Member Services Representative to join our Planet Fitness team at our Hingham, MA club. You will greet members, check in guests, and help with tours, merchandise, and beverages at the front desk while delivering exceptional customer service in a fast-paced gym setting.

Ideal candidates have customer service experience, strong communication, and reliability.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and attention to detail.
• Strong communication and teamwork abilities.
• Willingness to learn and adapt to routines.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones courteously and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Operate point-of-sale for beverages or merchandise purchases.
• Assist with new memberships and membership questions on the POS system.

Skills

Customer Service experience

Basic computer proficiency

Strong communication skills

Team player

Willingness to learn

Problem-solving mindset

Follow instructions independently

Job description

Flynn Fitness, part of Flynn Group, is seeking a friendly Member Services Representative to join our Planet Fitness team at our Hingham, MA club. You will greet members, check in guests, and help with tours, merchandise, and beverages at the front desk while delivering exceptional customer service in a fast-paced gym setting.

Ideal candidates have customer service experience, strong communication, and reliability.