Member Experience Concierge

Old Colony YMCA; Bridgewater (MA); On-site; USD 21,000 - 23,000; Full time

Job summary

Old Colony YMCA in Bridgewater, MA, is hiring Welcome Center Representatives to create a warm, welcoming environment where members feel seen, supported, and connected. You’ll help with memberships, registrations, payments, and use our CRM to manage accounts and capture leads.

You’ll guide members to programs and services, assist with app usage and self-service tools, and foster a sense of belonging in the community. This is a frontline role focused on relationships and service.

Qualifications

• Friendly, positive personality and comfortable starting conversations with people.
• Dependable, organized, and committed to delivering an exceptional member experience.
• Proficient with computers and quick to learn CRM/YMCA systems.
• Able to multitask while remaining welcoming, patient, and attentive.
• Minimum 18 years of age with a High School diploma or equivalent.
• CPR/AED certification within 90 days of employment.
• Ability to lift and carry at least 30 pounds.
• Past customer service experience preferred.

Responsibilities

• Take a S.E.C. to Smile, Engage, and Connect with everyone who enters the Y.
• Learn members’ names, build relationships, and practice C.A.R.E. in every interaction.
• Welcome members and guests, answer questions, provide tours, and connect people to YMCA programs and services.
• Assist with memberships, registrations, account changes, payments, and member requests with accuracy and integrity.
• Learn and confidently use our CRM and other YMCA technology to manage member accounts, document interactions, capture leads, and support follow-up.
• Help members use the YMCA app, kiosks, and other self-service tools.
• Answer phones and connect with current and prospective members to provide information and support.
• Maintain a clean, organized, and welcoming lobby and Welcome Center.
• Follow YMCA safety procedures and support the branch Emergency Action Plan.
• Share opportunities for members to become more involved through programs, volunteering, and the Annual Campaign.

Skills

Friendly demeanor

Customer service

Tech savvy

Multitasking

Education

High School Diploma

CPR/AED within 90 days

Tools

CRM software

YMCA systems

Job description

Old Colony YMCA in Bridgewater, MA, is hiring Welcome Center Representatives to create a warm, welcoming environment where members feel seen, supported, and connected. You’ll help with memberships, registrations, payments, and use our CRM to manage accounts and capture leads.

You’ll guide members to programs and services, assist with app usage and self-service tools, and foster a sense of belonging in the community. This is a frontline role focused on relationships and service.