Member Services Center Specialist II

Lions Clubs International; Oak Brook (IL); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Three weeks PTO

Hybrid work schedule

Medical, dental, vision insurance

Life insurance

401K with employer match

Training reimbursement

Casual dress

Job summary

Lions International is seeking a dedicated Member Service Center Representative II to support Lions Club officers and club members across multiple communication channels. You will troubleshoot issues, document interactions, and guide stakeholders through application and charter processes.

A strong customer service background and technical aptitude are essential. You’ll work in a hybrid environment with a focus on accuracy, responsiveness, and member satisfaction, supporting BI reporting and

Qualifications

• College degree ideal or equivalent required.
• Experience in professional customer service or administrative support.
• Strong technical aptitude and ability to work with multiple systems.

Responsibilities

• Respond to member issues via email, phone, and written correspondence with a positive, friendly attitude.
• Handle inquiries from the public requesting support for local Lions.
• Record details of interactions and resolutions accurately for BI and reporting.
• Diagnose and troubleshoot using Lions IT products and services; explain steps clearly.
• Assist with charter processes for new clubs, including documentation and approvals.
• Oversee Leo to Lion certification and related eligibility checks.
• Perform other duties as assigned.

Skills

Customer service

Technical aptitude

Salesforce

Zendesk

Aptify

MS Office

Education

College degree

Job description

Lions International is seeking a dedicated Member Service Center Representative II to support Lions Club officers and club members across multiple communication channels. You will troubleshoot issues, document interactions, and guide stakeholders through application and charter processes.

A strong customer service background and technical aptitude are essential. You’ll work in a hybrid environment with a focus on accuracy, responsiveness, and member satisfaction, supporting BI reporting and