Member & Provider Services Specialist

Independent Living Systems, llc; Marysville (CA); Presencial; USD 35 000 - 48 000; Tempo integral

Resumo da oferta

Independent Living Systems, llc is seeking a Member & Provider Services Representative to serve as a key contact among members, healthcare providers, and administrative teams. You will deliver exceptional service by handling inbound and outbound calls, scheduling appointments, and resolving inquiries with professionalism and empathy.

You will maintain accurate records, follow established protocols, and support the contact center to ensure positive member experiences and the delivery of quality

Qualificações

• High school diploma or GED required.
• Healthcare or related field experience.
• Ability to manage high-volume contact center demands.
• Familiarity with inbound/outbound customer service processes.
• Accurate data entry and record keeping.

Responsabilidades

• Handle high-volume inbound/outbound calls professionally and empathetically.
• Schedule appointments and resolve member/provider inquiries.
• Document call details and maintain accurate records.
• Coordinate with internal departments to resolve issues and follow up as needed.
• Ensure compliance with privacy regulations and organizational policies.
• Demonstrate reliability, teamwork, and ongoing professional development.

Conhecimentos

High-volume calls

Interpersonal communication

Active listening

Data entry

Flexibility

HIPAA knowledge

Formação académica

High School Diploma or GED

Associate's degree (preferred)

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Independent Living Systems, llc is seeking a Member & Provider Services Representative to serve as a key contact among members, healthcare providers, and administrative teams. You will deliver exceptional service by handling inbound and outbound calls, scheduling appointments, and resolving inquiries with professionalism and empathy.

You will maintain accurate records, follow established protocols, and support the contact center to ensure positive member experiences and the delivery of quality