Member Services Pro II — Call Center Excellence

Logix Federal Credit Union; California; Vor Ort; USD 30.000 - 45.000; Vollzeit

Zusammenfassung

Logix Federal Credit Union is seeking a Member Services Officer II to deliver extraordinary service in a fast-paced call center. You will resolve member questions, guide product choices, and uphold the Credit Union's standards of professional, proactive service.

Qualifications include 24+ months in retail customer service, effective communication, and knowledge of banking products. Shift hours vary; we operate weekdays and weekends in Pacific Time.

Qualifikationen

• 24+ months of retail customer service experience.
• Experience in call center environments is a plus.
• Strong verbal and written communication skills.
• Familiarity with banking products or services is a plus.

Aufgaben

• Achieves sales and member service targets (NPS and product goals).
• Directs calls to appropriate personnel while maintaining service quality.
• Explains Credit Union policies clearly and resolves member concerns.
• Keeps up-to-date knowledge of federal regulations related to loans and operations.
• Participates in team meetings to improve delivery and service.

Kenntnisse

Retail customer service

Phone and in-person communication

Cash handling

Problem solving

Ausbildung

Bachelor's degree

Tools

Microsoft Office

Jobbeschreibung

Logix Federal Credit Union is seeking a Member Services Officer II to deliver extraordinary service in a fast-paced call center. You will resolve member questions, guide product choices, and uphold the Credit Union's standards of professional, proactive service.

Qualifications include 24+ months in retail customer service, effective communication, and knowledge of banking products. Shift hours vary; we operate weekdays and weekends in Pacific Time.