Member Services & Cash Payments Specialist

North Arkansas Electric Cooperative Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

North Arkansas Electric Cooperative Inc. is seeking a skilled MSR to handle customer payments, inquiries, and receptionist duties at our office. The role involves processing mail and counter payments, balancing deposits, and supporting accounting tasks.

The position requires a high school diploma (or equivalent) and 1–2 years of experience, with strong computer literacy and communication skills to serve members and staff effectively.

Qualifications

• High school diploma or equivalent; one to two years of experience.
• Computer literacy with spreadsheets, databases and word processing.
• Ability to read and interpret documents and write routine reports.
• Ability to interact with members and employees courteously.

Responsibilities

• Receive and credit member-consumer payments via mail and counter.
• Prepare reports requiring data verification, recording and reconciliation.
• Receptionist duties for walk-ins or drive-through customers.
• Answer inquiries or complaints and direct to proper department.
• Balance and prepare cash and check deposits.
• Assist with RESP loan program and monthly accounting reports.

Skills

Computer literacy

Reading comprehension

Report writing

Interpersonal skills

Problem solving

Customer-service orientation

Cooperative policy knowledge

Education

High school diploma or equivalent

Tools

Spreadsheets

Database

Word processing

Job description

North Arkansas Electric Cooperative Inc. is seeking a skilled MSR to handle customer payments, inquiries, and receptionist duties at our office. The role involves processing mail and counter payments, balancing deposits, and supporting accounting tasks.

The position requires a high school diploma (or equivalent) and 1–2 years of experience, with strong computer literacy and communication skills to serve members and staff effectively.