Member Services Representative

Alaska Village Electric Cooperative; Anchorage (AK); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

401k plan with employer match

Paid Leave (PTO) starting at 21 days

8 paid holidays

Birthday holiday

Medical and RS (PPO or HDHP plans)

Dental

Vision

Health Savings Account or Flexible Sp.

Basic Life Insurance, AD&D

Spouse Life paid for by company

Job summary

Alaska Village Electric Cooperative is seeking a dependable Member Services Representative to serve as the primary contact for AVEC members and support day-to-day operations. You will assist by phone, email, and in person, establish new service, process account changes, and handle payments with confidentiality.

As you gain experience, there are opportunities to cross-train in billing, collections, memberships, and cooperative programs while maintaining a high standard of service and teamwork.

Qualifications

• High school diploma or GED.
• Previous customer service, administrative, accounts receivable, billing, or related experience.
• Strong computer skills and ability to learn new systems.
• Excellent communication and interpersonal skills.
• Accuracy and attention to detail.
• Ability to organize priorities and meet deadlines.
• Professionalism and composure when assisting members in difficult situations.
• Dependability, punctuality, and consistent attendance.
• Ability to work independently while also contributing to a team.
• A positive attitude and willingness to learn.

Responsibilities

• Assisting members by phone, email, and in person
• Establishing new electric service and processing account changes
• Processing connects, disconnects, meter changes, and service requests
• Processing payments and maintaining accurate and confidential member account information
• Assisting members with online account access and troubleshooting
• Supporting collections and payment arrangements
• Coordinating with billing, metering, operations, and other departments

Education

High school diploma or GED

Job description

Our Team - and Grow With Us

Join Our Team - and Grow With Us. Alaska Village Electric Cooperative is seeking a dependable, customer-focused Member Services Representative (MSR) to join our Member Services team.

This is an excellent opportunity for someone looking for more than just a customer service job. There is significant room to learn, develop new skills, take on additional responsibilities, and grow within the department. MSRs receive cross-training in multiple areas of electric utility operations, allowing employees to build expertise and expand their responsibilities over time.

What You'll Do

As an MSR, you'll serve as a primary point of contact for AVEC members while supporting the day-to-day operations of the Cooperative. Responsibilities may include:

• Assisting members by phone, email, and in person
• Establishing new electric service and processing account changes
• Processing connects, disconnects, meter changes, and service requests
• Processing payments and maintaining accurate and confidential member account information
• Assisting members with online account access and troubleshooting
• Supporting collections and payment arrangements
• Coordinating with billing, metering, operations, and other departments

Opportunity to Grow

As you gain experience, you'll have opportunities to cross-train and develop specialized skills in areas such as:

• Utility Billing & Accounts Receivable - Prebilling, monthly billing, billing corrections, account reconciliation, reporting, and rate administration
• Collections - Delinquent account management, payment arrangements, disconnect-for-nonpayment processes, and account write-offs
• Membership & Metering - Service changes, meter activity, account setup, rate classifications, and energy usage inquiries
• Patronage Capital - Capital credit records, estate claims, refunds, and member assistance
• Annual Meetings & Cooperative Programs - Village meetings, delegate coordination, scholarships, Board support, and other member programs

You don't need to know everything on day one. We're looking for someone with a strong foundation, attention to detail, a willingness to learn, and an interest in developing broader skills and responsibilities over time.

What You'll Bring

• High school diploma or GED
• Previous customer service, administrative, accounts receivable, billing, or related experience
• Strong computer skills and ability to learn new systems
• Excellent communication and interpersonal skills
• Accuracy and attention to detail
• Ability to organize priorities and meet deadlines
• Professionalism and composure when assisting members in difficult situations
• Dependability, punctuality, and consistent attendance
• Ability to work independently while also contributing to a team
• A positive attitude and willingness to learn

Experience in accounts receivable, utility billing, collections, or customer service is preferred, but we also value candidates with transferable skills and the desire to grow.

Rewards

• Starting pay around $26 per hour depending on experience
• 401k Plan with Employer Match and Retirement Pension Plan
• Paid Leave (PTO) starting at 21 days per year and up to 6 weeks maximum
• 8 paid Holidays plus 2 Floating Holidays
• Birthday Holiday
• Medical and RS (PPO or HDHP plans available)
• Dental
• Vision - OR - cash in lieu of benefits
• Health Savings Account of Flexible Spending Account
• Basic Life Insurance, AD&D, Spouse Life paid for by company

Salary: $26 per hour

Build a Career With AVEC

The Member Services department touches nearly every aspect of the member experience. For the right person, this position offers the opportunity to start with core Member Services responsibilities and progressively develop expertise in billing, collections, utility operations, and Cooperative programs.

If you're organized, dependable, enjoy helping people, and want a position where you can continue learning and taking on greater responsibility, we'd like to hear from you.

AVEC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. We celebrate diversity and are committed to creating a workplace where everyone can shine as brightly as the Northern Lights.