MSR

Paycom - ATS; Hoover (AL); On-site; USD 30,000 - 36,000; Full time

Job summary

Southern Energy Credit Union is seeking a Member Service Representative in Hoover, AL. The role delivers prompt member service across in-person, phone, and mail channels, processes deposits and loan payments, and balances the cash drawer daily.

You will engage members to identify needs and refer credit union products, while maintaining strict regulatory compliance. The position emphasizes accurate transaction processing, attention to detail, and teamwork within the branch to support overall

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months of cash handling and/or customer service experience.
• Strong interpersonal and communication skills.
• Ability to balance cash drawer daily with accuracy.
• Knowledge of financial products and services preferred.

Responsibilities

• Serve as a primary contact for members with prompt, courteous service.
• Process deposits, withdrawals, transfers, and loan payments accurately.
• Balance cash drawer daily and handle large cash volumes with accuracy.
• Process checks and apply holds to mitigate loss risk.
• Assist with training new tellers and ensure compliance with policies.
• Identify member needs and refer relevant credit union products.
• Resolve inquiries and escalate complex issues as needed.
• Support branch operations and daily end-of-day reporting.

Skills

Cash handling

Customer service

Communication

Attention to detail

Cash drawer balancing

Education

High school diploma

Job description

The Member Service Representative (MSR) is an individual contributor responsible for supporting branch performance by delivering high-quality member service and accurately processing financial transactions. This role serves as a primary point of contact for members and is expected to build relationships, identify member needs, and recommend appropriate credit union products and services.The MSR performs a wide range of transactional and service functions across multiple channels (in-person, telephone, and mail) while ensuring compliance with established policies, procedures, and regulatory requirements. This position reports to the Branch Supervisor and does not have direct supervisory responsibilities.Key Responsibilities:Serve as a primary point of contact for members, delivering prompt, professional, and courteous serviceAccurately process a variety of financial transactions, including deposits, withdrawals, transfers, and loan payments, while managing and balancing a cash drawer dailyHandle large cash volumes with a high degree of accuracy and accountabilityProcess checks presented for payment and exercise sound judgment in applying holds to mitigate risk of lossEngage members in need-based conversations to identify opportunities and meet or exceed referral and product sales goalsPrepare, review, and ensure completion of required documentation for new membership, checking, CDs, and other products and servicesResolve member inquiries and concerns effectively; escalate complex issues to appropriate personnel as neededAssist with training and supporting new tellers by demonstrating procedures, ensuring accuracy, and reinforcing service and compliance standardsAdhere to all credit union policies, procedures, and regulatory requirements to minimize fraud and operational riskIdentify suspicious activity and support compliance with BSA requirements, including recognizing and escalating CTR and SAR scenariosAssist members with general debit and credit card servicing needsComplete daily balancing and end-of-day reporting processes independently and accuratelyCollaborate with branch staff to support overall branch operations and performancePerform additional duties as assignedEssential Qualifications and Competencies:High school diploma or equivalent required; some college coursework preferredMinimum 6 months of satisfactory prior cash handling and/or customer service experience requiredSatisfactory completion of Southern Energy Credit Union MSR I Career Progression or equivalent experience requiredProfessional, well-developed, interpersonal skills, with ability to build relationships and deliver exceptions member serviceDemonstrated ability to resolve discrepancies, research issues, and exercise sound judgment independentlyHigh attention to detail and accuracy in transaction processing and documentationAbility to clearly communicate detailed information, instructions, and solutions to members and team membersWorking knowledge of financial products, services, and basic regulatory requirements preferred