Member Services Specialist

A & N Electric Cooperative, Inc.; Georgetown (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

A & N Electric Cooperative, Inc. seeks a friendly Member Services Representative to provide phone support during business hours, assist lobby visitors, and maintain member files. The role emphasizes accuracy, courteous service, and teamwork to uphold member satisfaction.

Applicants should have a high school diploma and strong communication skills. Proficiency in Microsoft Office is required, and familiarity with iVUE is a plus.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service is essential.
• Strong written and verbal communication skills.

Responsibilities

• Provide immediate, courteous member service via phone, email, mail, or fax.
• Process and maintain member information and overdue account reminders.
• Assist with medical necessities, capital credits, and related reports.
• Support Engineering and Operations by providing information for service/repairs and outages.

Skills

Customer service

Communication skills

Confidentiality

Microsoft Office

Data entry

Problem solving

Education

High school diploma or equivalent

Tools

iVUE service

MS Office

Job description

A & N Electric Cooperative, Inc. seeks a friendly Member Services Representative to provide phone support during business hours, assist lobby visitors, and maintain member files. The role emphasizes accuracy, courteous service, and teamwork to uphold member satisfaction.

Applicants should have a high school diploma and strong communication skills. Proficiency in Microsoft Office is required, and familiarity with iVUE is a plus.