Member Services Representative

Alaska Village Electric Cooperative, Inc.; Anchorage (AK); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401k Plan with Employer Match

Paid Time Off

8 Holidays + 2 Floating Holidays

Birthday Holiday

Job summary

Alaska Village Electric Cooperative, Inc. in Anchorage, AK is seeking a dependable Member Services Representative to be the primary contact for AVEC members, handling calls, emails, and in-person interactions.

The role offers cross-training across electric utility operations to build expertise and expand responsibilities over time. As you gain experience, you'll have opportunities to develop skills in areas such as billing & accounts receivable, collections, and member programs, with AVEC

Qualifications

• High school diploma or GED required.
• Experience in customer service or administrative roles preferred.
• Strong computer skills and ability to learn new systems.
• Excellent communication and interpersonal skills.
• Accuracy and attention to detail.
• Ability to organize priorities and meet deadlines.
• Professionalism and composure when assisting members.
• Dependability, punctuality, and consistent attendance.
• Ability to work independently while contributing to a team.
• Positive attitude and willingness to learn.
• Experience in accounts receivable, billing, or customer service is valued.

Responsibilities

• Assist members by phone, email, and in person.
• Establish new electric service and process account changes.
• Process connects, disconnects, meter changes, and service requests.
• Process payments and maintain accurate member account information.
• Assist members with online account access and troubleshooting.
• Support collections and payment arrangements.
• Coordinate with billing, metering, operations, and other departments.

Skills

Customer service

Communication

Attention to detail

Time management

Problem solving

Teamwork

Reliability

Independent work

Positive attitude

Education

High School Diploma or GED

Job description

Join Our Team - and Grow With Us

Alaska Village Electric Cooperative is seeking a dependable, customer-focused Member Services Representative (MSR) to join our Member Services team.

This is an excellent opportunity for someone looking for more than just a customer service job. There is significant room to learn, develop new skills, take on additional responsibilities, and grow within the department. MSRs receive cross-training in multiple areas of electric utility operations, allowing employees to build expertise and expand their responsibilities over time.

What You'll Do

As an MSR, you'll serve as a primary point of contact for AVEC members while supporting the day-to-day operations of the Cooperative. Responsibilities may include:

• Assisting members by phone, email, and in person
• Establishing new electric service and processing account changes
• Processing connects, disconnects, meter changes, and service requests
• Processing payments and maintaining accurate and confidential member account information
• Assisting members with online account access and troubleshooting
• Supporting collections and payment arrangements
• Coordinating with billing, metering, operations, and other departments

Opportunity to Grow

As you gain experience, you'll have opportunities to cross-train and develop specialized skills in areas such as:

Utility Billing & Accounts Receivable

Prebilling, monthly billing, billing corrections, account reconciliation, reporting, and rate administration

Collections

Delinquent account management, payment arrangements, disconnect-for-nonpayment processes, and account write-offs

Membership & Metering

Service changes, meter activity, account setup, rate classifications, and energy usage inquiries

Patronage Capital

Capital credit records, estate claims, refunds, and member assistance

Annual Meetings & Cooperative Programs

Village meetings, delegate coordination, scholarships, Board support, and other member programs

You don't need to know everything on day one. We're looking for someone with a strong foundation, attention to detail, a willingness to learn, and an interest in developing broader skills and responsibilities over time.

What You'll Bring

• High school diploma or GED
• Previous customer service, administrative, accounts receivable, billing, or related experience
• Strong computer skills and ability to learn new systems
• Excellent communication and interpersonal skills
• Accuracy and attention to detail
• Ability to organize priorities and meet deadlines
• Professionalism and composure when assisting members in difficult situations
• Dependability, punctuality, and consistent attendance
• Ability to work independently while also contributing to a team
• A positive attitude and willingness to learn

Experience in accounts receivable, utility billing, collections, or customer service is preferred, but we also value candidates with transferable skills and the desire to grow.

Rewards

We offer a comprehensive pay and benefit package. Highlights include starting pay around $26 per hour depending on experience. 401k Plan with Employer Match and Retirement Pension Plan, Paid Leave (PTO) starting at 21 days per year and up to 6 weeks maximum, 8 paid Holidays plus 2 Floating Holidays, and a Birthday Holiday.

Other benefits include Medical and RS (PPO or HDHP plans available), Dental, Vision - OR - cash in lieu of benefits. Health Savings Account of Flexible Spending Account. Basic Life Insurance, AD&D, Spouse Life paid for by company.

Build a Career With AVEC

The Member Services department touches nearly every aspect of the member experience. For the right person, this position offers the opportunity to start with core Member Services responsibilities and progressively develop expertise in billing, collections, utility operations, and Cooperative programs.

If you're organized, dependable, enjoy helping people, and want a position where you can continue learning and taking on greater responsibility, we'd like to hear from you.

AVEC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. We celebrate diversity and are committed to creating a workplace where everyone can shine as brightly as the Northern Lights.