Member Services Case Specialist – Entry Level

Valued Relationships, Inc.

United States

Remoto

USD 19.000 - 28.000

Tempo pieno

9 giorni fa

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Vantaggi offerti da questo lavoro

Medical, Dental, Vision insurance

401(k) Retirement Savings Plan with 公司

Descrizione del lavoro

Modivcare is seeking an entry-level customer service professional to ensure accurate client records and support case managers, agency representatives, and internal teams. You will handle referrals, authorizations, and member updates while maintaining clear communication with all stakeholders.

Responsibilities include timely referrals, notifications of disconnects, and meticulous documentation of interactions.

Competenze

High School Diploma or equivalent required.
0+ years of experience or equivalent education/experience.
Basic computer skills and comfort with electronic files.
Familiarity with Microsoft Outlook and Teams preferred.
Strong time management and multitasking abilities.
Customer service aptitude with a team-oriented mindset.
Attention to detail in tasks and communications.

Mansioni

Maintain complete and accurate client account records and support case managers and agency representatives.
Facilitate enrollment of new members and update member accounts; address requests from CMs, agencies and other authorizers.
Respond to incoming calls from CMs, agencies, and authorizers; ensure effective communication channels.
Manage tickets related to referrals, authorizations, disconnects, holds, transfers, service jobs and other tasks.
Enter referrals on the same day of receipt and notify case managers of disconnects or completed disconnects as needed.
Document all communications in the document management system and adhere to data protection requirements.