Client Services & Case Coordination Specialist

Modivcare; Denver (CO); Remoto; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with Co

Paid Time Off

Tuition Reimbursement

Descrizione del lavoro

Modivcare is seeking a detail-oriented Client Services Associate to support case managers, agencies, and clients. You will maintain accurate member and authorization records, process referrals, and assist with billing-related tasks while delivering friendly, professional service.

You will handle multiple tasks, respond to inquiries by phone or email, and ensure compliance with data protection policies. A High School Diploma and basic computer skills are required; salary starts at $17/hour.

Competenze

• High School Diploma required.
• 0+ years of experience or equivalent.
• Basic computer skills with ability to use electronic files.
• Attention to detail and ability to multitask.
• Customer service skills at entry level.

Mansioni

• Ensure complete and accurate client account records.
• Provide support to case managers, agencies, clients, and internal teams.
• Facilitate enrollment of new members and update member accounts.
• Respond to incoming calls from CMs, agencies, and authorizers.
• Update authorizations for billing; verify with CMs/agencies.
• Enter referrals for new members on the same day.
• Notify case managers about potential disconnects of services.
• Document communications in the document management system.
• Adhere to data protection requirements.
• Achieve individual, team, and department goals.
• Participate in other projects or duties.

Conoscenze

Customer service

Multitasking

Time management

Attention to detail

Formazione

High School Diploma

Strumenti

Microsoft Outlook

Microsoft Teams

Descrizione del lavoro

Modivcare is seeking a detail-oriented Client Services Associate to support case managers, agencies, and clients. You will maintain accurate member and authorization records, process referrals, and assist with billing-related tasks while delivering friendly, professional service.

You will handle multiple tasks, respond to inquiries by phone or email, and ensure compliance with data protection policies. A High School Diploma and basic computer skills are required; salary starts at $17/hour.