Device Support Specialist: Customer Care & Troubleshooting

Valued Relationships, Inc.; Denver (CO); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Voluntary Life Insurance (Employee/Sp​

Job summary

Modivcare is hiring a customer support associate to resolve technical issues and assist clients across phone, email, and help desk tickets. You will document interactions, route questions to the right teams, and provide guided troubleshooting to ensure proper functionality.

Ideal candidates communicate clearly, listen actively, and stay patient and empathetic while learning company processes and meeting service level targets. This is a full-time role based in Denver, CO.

Qualifications

• High School Diploma required.
• Clear verbal and written communication.
• Basic technology concepts and device familiarity.
• Willingness to learn and follow procedures.

Responsibilities

• Resolve technical issues and provide support via calls, emails, tickets.
• Record call details and messages accurately with guidance.
• Collaborate to research and respond to issues promptly.
• Guide customers through basic troubleshooting steps.
• Adhere to service levels, queues, and quality standards.
• Learn processes and participate in additional projects as assigned.

Skills

Active listening

Clear communication

Patience

Empathy

Documentation

Troubleshooting basics

Team collaboration

Time management

Education

High School Diploma

Job description

Modivcare is hiring a customer support associate to resolve technical issues and assist clients across phone, email, and help desk tickets. You will document interactions, route questions to the right teams, and provide guided troubleshooting to ensure proper functionality.

Ideal candidates communicate clearly, listen actively, and stay patient and empathetic while learning company processes and meeting service level targets. This is a full-time role based in Denver, CO.