Remote Case Support Specialist

Modivcare; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Tuition Reimbursement

Paid Time Off

Parental Leave

Disability Insurance

401(k) Match

Employee Discounts

Job summary

Modivcare is seeking a Remote Case Manager Service Representative to support enrollment and account maintenance for members served by case managers and agencies. You will handle referrals, authorizations, and billing-related tasks while communicating with multiple stakeholders. The role emphasizes accuracy, privacy, and timely processing.

The position is full-time and remote, with a focus on coordinating with CM and agency partners to ensure correct member data and efficient service delivery.

Qualifications

• High School Diploma required.
• Zero (0) plus years of experience; equivalent education/experience.
• Basic computer skills and comfort with electronic files.
• Familiarity with Outlook and Teams preferred.
• Demonstrated time management and task completion within deadlines.
• Attention to detail and team-oriented attitude.

Responsibilities

• Collaborates with case managers and agencies to enroll new members and update accounts.
• Responds to inquiries from case managers and agency representatives with clear communication.
• Maintains tickets for referrals, authorizations, disconnects, holds, and transfers.
• Ensures timely referrals and notifications for disconnects and updated authorizations.
• Documents all communications in the records system and protects client data.

Skills

Customer service

Basic computer skills

Microsoft Outlook

Microsoft Teams

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Teams

Job description

Modivcare is seeking a Remote Case Manager Service Representative to support enrollment and account maintenance for members served by case managers and agencies. You will handle referrals, authorizations, and billing-related tasks while communicating with multiple stakeholders. The role emphasizes accuracy, privacy, and timely processing.

The position is full-time and remote, with a focus on coordinating with CM and agency partners to ensure correct member data and efficient service delivery.