Case Manager Service Representative - Remote

Modivcare; Denver (CO); Remoto; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with Co

Paid Time Off

Tuition Reimbursement

Descrizione del lavoro

Modivcare is seeking a detail-oriented Client Services Associate to support case managers, agencies, and clients. You will maintain accurate member and authorization records, process referrals, and assist with billing-related tasks while delivering friendly, professional service.

You will handle multiple tasks, respond to inquiries by phone or email, and ensure compliance with data protection policies. A High School Diploma and basic computer skills are required; salary starts at $17/hour.

Competenze

• High School Diploma required.
• 0+ years of experience or equivalent.
• Basic computer skills with ability to use electronic files.
• Attention to detail and ability to multitask.
• Customer service skills at entry level.

Mansioni

• Ensure complete and accurate client account records.
• Provide support to case managers, agencies, clients, and internal teams.
• Facilitate enrollment of new members and update member accounts.
• Respond to incoming calls from CMs, agencies, and authorizers.
• Update authorizations for billing; verify with CMs/agencies.
• Enter referrals for new members on the same day.
• Notify case managers about potential disconnects of services.
• Document communications in the document management system.
• Adhere to data protection requirements.
• Achieve individual, team, and department goals.
• Participate in other projects or duties.

Conoscenze

Customer service

Multitasking

Time management

Attention to detail

Formazione

High School Diploma

Strumenti

Microsoft Outlook

Microsoft Teams

Descrizione del lavoro

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!This position is responsible for ensuring complete and accurate client account records, providing support to case managers (CMs), representatives from agencies, clients, and internal team partners.This role…Collaborates with various stakeholders, including case managers (CM) and agencies, to facilitate the enrollment of new members and update member accounts, addressing requests from CMs, agencies, and other authorizers.Responds to incoming phone calls from CMs, agency representatives, and other authorizers, ensuring effective communication channels.Maintains ongoing communication with agencies, CMs, and authorizers to verify and obtain updated and accurate information, as necessary.Manages assigned tickets related to referrals, authorizations, disconnects, holds, transfers, service jobs, and other tasks.Processes tasks in work queues to facilitate the accurate transfer or disconnection of client services for billing purposes.Ensures the timely and accurate updating of authorizations for precise billing, contacting CMs and agencies for new or corrected authorizations when needed.Promptly enters referrals for new members on the same day of receipt.Sends notifications (via mail, email, or fax) to case managers regarding potential disconnects and completed disconnects of client services.Documents all communications with case managers and agency representatives in the document management system.Addresses issues identified and other reports related to records.Fosters communication with other team members and teams through email, phone calls, and internal system notes and messages.Adheres to data protection requirements, utilizing client data solely for managing the client's account with VRI and associated claims.Comply with organization and Case Manager Support team policies, procedures, job aids, reference materials, memos, notes, videos, and other provided training.Achieves individual, team, and department goals for both productivity and quality.Participate in other projects or duties as assigned.We are interested in speaking to individuals with the following…High School Diploma required.Zero (0) plus years of experience.Or equivalent combination of education and/or experience.Basic computer skills with a comfort in utilizing electronic files and saving documents.Basic familiarity with Microsoft Outlook and Teams is preferred.Demonstrated ability to effectively manage time and complete tasks within specified periods.Strong team-oriented mindset coupled with a positive and cooperative attitude.Capable of handling multiple tasks simultaneously, displaying adept multitasking abilities.Customer service skills at an entry level, demonstrating a commitment to providing excellent service.Attention to detail in task execution and communication.Salary: starting at $17/hrThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs.Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.We value our team members and realize the importance of benefits for you and your family.Modivcare offers a comprehensive benefits package to include the following:Medical, Dental, and Vision insuranceEmployer Paid Basic Life Insurance and AD&DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre-Tax and Post -Tax Commuter and Parking Benefits401(k) Retirement Savings Plan with Company MatchPaid Time OffPaid Parental LeaveShort-Term and Long-Term DisabilityTuition ReimbursementEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!)Modivcare is an Equal Opportunity Employer.EEO is The Law - click here for more informationEqual Opportunity Employer Minorities/Women/Protected Veterans/DisabledWe consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [e-mail]