Multichannel Member Support Specialist - Missoula

Clearwater Credit Union; Missoula (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) match

Paid volunteer time

Job summary

Clearwater Credit Union in Missoula, MT seeks a in-branch Contact Center Representative to assist members across audio, video, chat, and other channels. You will complete transactions, fulfill requests, and serve as a trusted source of information guiding members through their financial needs with confidence.

The role emphasizes accurate data handling, adherence to policies, and delivering high-quality member service through multiple communication channels.

Qualifications

• Proven ability to provide high-level member service across multiple channels.
• Ability to navigate and use chat, email, and phone interactions effectively.
• Attention to detail in recording member information and processing requests.

Responsibilities

• Answer Audio and Video calls with clarity and courtesy.
• Complete outbound calls and respond to inbound inquiries.
• Engage via chat, emails, and online messages to guide members.

Skills

Customer service

Multichannel support

Data entry accuracy

Fraud awareness

Job description

Clearwater Credit Union in Missoula, MT seeks a in-branch Contact Center Representative to assist members across audio, video, chat, and other channels. You will complete transactions, fulfill requests, and serve as a trusted source of information guiding members through their financial needs with confidence.

The role emphasizes accurate data handling, adherence to policies, and delivering high-quality member service through multiple communication channels.