Multichannel Member Support Specialist

Clearwater Credit Union; Missoula (MT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) match

Paid volunteer time

Job summary

Clearwater Credit Union in Missoula, MT is seeking an in-branch Contact Center Representative to assist members across audio, video, chat, and email channels. You will complete transactions, fulfill requests, and provide trusted guidance to help members navigate their financial needs with confidence.

The role emphasizes excellent service, accuracy, and compliance with policies while staying up-to-date on product knowledge; you will also support multi-channel communications and refer suitable

Qualifications

• Excellent customer service and communication skills.
• Ability to handle multiple channels (phone, chat, email).
• Strong problem-solving and decision-making abilities.
• Accurate data entry and compliance with policies.

Responsibilities

• Answer audio and video calls from members.
• Handle outbound calls and respond to chats and emails.
• Process member transactions and requests.
• Update member records accurately and securely.

Skills

Customer service

Communication

Problem solving

Multi-channel support

Attention to detail

Teamwork

Job description

Clearwater Credit Union in Missoula, MT is seeking an in-branch Contact Center Representative to assist members across audio, video, chat, and email channels. You will complete transactions, fulfill requests, and provide trusted guidance to help members navigate their financial needs with confidence.

The role emphasizes excellent service, accuracy, and compliance with policies while staying up-to-date on product knowledge; you will also support multi-channel communications and refer suitable