Multichannel Member Support Specialist

Clearwater CU; Missoula (MT); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) match

Volunteer time

Job summary

Clearwater Credit Union in Missoula, MT is seeking a Contact Center Representative to provide direct member support across audio, video, and chat channels. You will handle transactions, fulfill requests, and guide members through banking options with confidence.

Join a values-based, member-owned team that emphasizes service, accountability, and integrity, offering extensive benefits and growth opportunities.

Qualifications

• Handle audio and video calls with members.
• Process transactions and member requests.
• Respond to emails and online banking messages.
• Refer products and services to meet member needs.
• Protect members from fraudulent activities.

Responsibilities

• Answer audio and video calls.
• Complete outbound calls.
• Assist members via chat and email.
• Update member records and process transactions.
• Ensure compliance with policies and regulations.

Skills

Audio/Video calls

Chat proficiency

Outbound calls

Member support

Fraud awareness

Job description

Clearwater Credit Union in Missoula, MT is seeking a Contact Center Representative to provide direct member support across audio, video, and chat channels. You will handle transactions, fulfill requests, and guide members through banking options with confidence.

Join a values-based, member-owned team that emphasizes service, accountability, and integrity, offering extensive benefits and growth opportunities.