Call Center Associate

Intrepid Credit Union; Helena (MT); On-site; USD 23,000 - 26,000; Full time

Job summary

Intrepid Credit Union in Helena, MT is seeking a Call Center Representative to join our operations team. In this role you will assist members by answering questions, processing requests, and guiding them toward solutions with a strong focus on service.

The position emphasizes knowledge of multiple departments, multitasking, and timely responses to ensure a positive member experience. We offer a stable full-time opportunity with a supportive team culture.

Qualifications

• Excellent public relations and customer service skills.
• Professionalism, timeliness, efficiency and accuracy.
• Financial industry experience preferred.

Responsibilities

• Handle member calls from start to finish with a focus on service.
• Develop broad knowledge of all departments within the Credit Union.
• Provide accurate information and guide members to solutions.

Skills

Public relations

Customer service

Professionalism

Time management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Associate

Operations Full Time Professional Helena, MT, US

2 days ago Requisition ID: 1130

Salary Range: $16.84 To $19.00 Hourly

What’s the OPPORTUNITY? – Call Center Representative

As a Call Center Representative, you will gain knowledge in all areas of the Credit Union. Since you will be expected to have a broad knowledge of all departments in the Credit Union it is a wonderful position for growth. You will help members succeed in their financial goals through providing exceptional member service. We have a wonderful team comradery who help each other succeed.

In the Call Center we do our best to fully handle every caller from start to finish. Handling all the calls means a broad knowledge of all the departments within the Credit Union. Multi-tasking and time management is a must. Taking our time to fully understand the members wants and needs to provide exceptional service will make this a very rewarding position.

The Call Center Representative position is part of a career ladder and answers to the Call Center Supervisor.

In addition to our generous benefit package the base pay for the Call Center position is $16.84.

Why Intrepid Credit Union?

There are many jobs in the market right now and you want to find the right position for you. One that is rewarding and makes each day feel like you are making a difference for people and our community. You want to work with a company that provides you with the opportunities to balance your work and your life; provide for yourself and your family; volunteer for causes that mean something to you; and you want to spend your day with people who have the same passion for helping others live their life wide open.

Intrepid Credit Union is that company and our jobs, people, passion and values are those things that make every day a great day to live Life Wide Open.

Commitment to Community

At Intrepid Credit Union we have a meaningful commitment to our community. That is why we offer a paid volunteer program that gives our employees 20 hours paid time each year to work on causes that energize them within our community. We want our employees to be able to spend their time making a difference in the community we live in, and we sponsor multiple events within our community.

Growth and Development

Growth and development for our employees is very important to us. We provide many training opportunities for all our staff, and we offer a career ladder system for those who want to control the progression of their career. Imagine being able to control your advancement!

Inclusive and Open Culture

Our executive leadership, managers and supervisors are open and available to conversations with everyone in our organization. Dialogue among all departments and at every level is highly encouraged. So, if you have a question for our CEO, go ahead and ask him! In our working relationships with each other and our members we focus on our core values called our “R.I.T.E.S.”which are:

Respect – We will respect other’s and their differences. We are all separate individuals with expertise, experience, opinions, responsibilities, and time.

Integrity – We will act and behave with high character and do what is right, not what is easiest even when no one is looking.

Trust – We will enrich ourselves with transparency, accountability, & trustworthiness and live a great life by deeds, not words.

Empathy – We will listen with an open mind before speaking. Every individual will be given respect, safety, and the opportunity to grow personally.

Service – We will empower your success and provide you with the inspiration, help, and tools you will need to succeed.

What Can you Bring?

The minimum qualifications for the Call Center Representative position are:

• Excellent public relations and customer service skills.
• Professionalism, timeliness, efficiency and accuracy.
• Financial industry experience preferred.

Intrepid Credit Union is an Equal Opportunity Employer. Intrepid Credit Union will not refuse employment to a person or bar a person from employment or discriminate against a person in a term, condition, or privilege of employment because of race, creed, religion, color, national origin, sexual orientation, or gender identity or because of age, physical or mental disability, marital status, or sex except when the reasonable demands of the position require an age, physical or mental disability, marital status or sex distinction.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.