Member Services Advocate – Build Financial Futures

Montana Credit Union; Great Falls (MT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

HDHP Health Plan

HSA with employer match

Lifestyle Spending Account

Voluntary Insurance

Group Life Insurance

Paid Time Off

Employee Assistance Program

401k with employer match

Job summary

Montana Credit Union in Great Falls, MT is hiring a Member Services Representative to support members with memberships, accounts, and transactions. The role involves assisting customers in person, by phone, and through digital channels, while applying bank policies and maintaining confidentiality.

The ideal candidate will have a high school diploma, 1 year of service experience, and the ability to obtain Montana Notary Public. This full-time position offers competitive pay and benefits.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer or member service experience.
• Commissioned Montana Notary Public or ability to obtain one.

Responsibilities

• Open and maintain memberships and accounts.
• Process authorized transactions and service requests.
• Provide information about products, policies, and procedures.
• Assist members in person, by phone, and via digital channels.

Skills

Customer service

Communication

Problem solving

Attention to detail

Cash handling

Education

High school diploma

Tools

CRM systems

Job description

Montana Credit Union in Great Falls, MT is hiring a Member Services Representative to support members with memberships, accounts, and transactions. The role involves assisting customers in person, by phone, and through digital channels, while applying bank policies and maintaining confidentiality.

The ideal candidate will have a high school diploma, 1 year of service experience, and the ability to obtain Montana Notary Public. This full-time position offers competitive pay and benefits.