Member Services & Branch Operations Specialist

ncsecu; High Point (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in High Point, NC, seeks a member service associate to greet members, answer inquiries, and assist with accounts. You will process transactions and maintain accurate cash handling, while educating members on products and services.

The role requires customer-focused communication, patience, and reliability in a fast-paced environment, with training and career development opportunities.

Qualifications

• Must have high level of self-control and positive attitude.
• Fast-paced environment; ability to use sound judgment under pressure.
• Willingness to ongoing training and professional development.
• Basic computer skills required.
• Fluency in English.

Responsibilities

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Key all required transactions into the Margo system and balance cash drawer with accuracy.
• Balance the vault, ATM, TCD and coin sorter.
• Operate drive-thru window as needed.
• Keep daily and monthly records of reports: vault control, returned checks, Visa gift cards, theme park tickets, forgeries, coin sorter.
• Prepare, order, and verify cash delivery and shipment weekly.
• Assist members with account problems, checking reconciliations, or errors in transactions.
• Grant advances on credit lines after consulting an approving officer.

Skills

Customer service

Cash handling

Math skills

Communication

Patience

Job description

State Employees' Credit Union in High Point, NC, seeks a member service associate to greet members, answer inquiries, and assist with accounts. You will process transactions and maintain accurate cash handling, while educating members on products and services.

The role requires customer-focused communication, patience, and reliability in a fast-paced environment, with training and career development opportunities.