Member Services Specialist — Banking & Solutions

Navy Federal Credit Union; Lakewood (CO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Generous benefits

Fortune 100 Best Companies to Work For

Career growth opportunities

Job summary

Navy Federal Credit Union is seeking candidate to support members with a full range of banking products and services at our Lakewood, CO location. You will assist with deposits, loans, and other financial services while building relationships and ensuring regulatory compliance.

The role emphasizes collaboration with team members, accurate processing of transactions, and delivering high-quality service in a dynamic, growing environment. Training and ongoing development are provided.

Qualifications

• Experience building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical thinking

Independent work

Change management

Systems navigation

Decision making

Communication skills

Team collaboration

Job description

Navy Federal Credit Union is seeking candidate to support members with a full range of banking products and services at our Lakewood, CO location. You will assist with deposits, loans, and other financial services while building relationships and ensuring regulatory compliance.

The role emphasizes collaboration with team members, accurate processing of transactions, and delivering high-quality service in a dynamic, growing environment. Training and ongoing development are provided.