Member Experience Specialist

Navy Federal Credit Union; Stockbridge (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Navy Federal Credit Union in Stockbridge, GA is seeking an entry-to-mid level banking professional to provide member-focused support across core deposit and loan products. You will assist with opening accounts, processing routine transactions, and resolving basic discrepancies while following regulatory guidelines.

The role emphasizes relationship-building, cross-selling opportunities, and teamwork in a fast-paced environment.

Qualifications

• Strong relationship-building and communication skills.
• Analytical and problem-solving abilities.
• Ability to work independently and in teams.
• Adaptability in a high-production banking environment.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research & analysis

Independent & teamwork

Adaptability

Multi-system navigation

Decision making

Change management

Verbal & written communication

Job description

Navy Federal Credit Union in Stockbridge, GA is seeking an entry-to-mid level banking professional to provide member-focused support across core deposit and loan products. You will assist with opening accounts, processing routine transactions, and resolving basic discrepancies while following regulatory guidelines.

The role emphasizes relationship-building, cross-selling opportunities, and teamwork in a fast-paced environment.