Member Services Specialist — Banking & Accounts

Navy Federal Credit Union; McDonough (GA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Competitive benefits

Career growth opportunities

Job summary

Navy Federal Credit Union in McDonough, GA is seeking a frontline member service professional to guide members on our full range of products, from checking and savings to loans and payments. You will help members open and maintain accounts, resolve routine requests, and protect member assets.

You will work with teammates, navigate multiple systems, and stay compliant with regulations while delivering accurate information and friendly service.

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues
• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Research & problem solving

Teamwork & independence

Communication skills

Job description

Navy Federal Credit Union in McDonough, GA is seeking a frontline member service professional to guide members on our full range of products, from checking and savings to loans and payments. You will help members open and maintain accounts, resolve routine requests, and protect member assets.

You will work with teammates, navigate multiple systems, and stay compliant with regulations while delivering accurate information and friendly service.