Member Experience Specialist

Navy Federal Credit Union; Gainesville (VA); On-site; USD 21,000 - 30,000; Part time

Job summary

Navy Federal Credit Union in Gainesville, VA is seeking a part-time Member Services Associate to help members with deposits, loans and everyday financial needs. You will provide friendly guidance, open and maintain basic accounts, and resolve simple service requests under supervision, while building knowledge of our products and systems.

This role offers flexible hours (20–25+ per week) with opportunities to grow in a collaborative team and deliver strong member relationships through accurate,

Qualifications

• Experience building relationships with members and colleagues
• Strong research, analytical and problem-solving abilities
• Ability to work independently and in a team environment
• Capable of staying composed in a high-production, changing environment
• Familiarity with using multiple banking systems and adapting to new technologies
• Sound judgment and decision-making under supervision

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Communication

Problem-solving

Teamwork

Adaptability

Attention to detail

Tools

Banking software

CRM systems

Job description

Navy Federal Credit Union in Gainesville, VA is seeking a part-time Member Services Associate to help members with deposits, loans and everyday financial needs. You will provide friendly guidance, open and maintain basic accounts, and resolve simple service requests under supervision, while building knowledge of our products and systems.

This role offers flexible hours (20–25+ per week) with opportunities to grow in a collaborative team and deliver strong member relationships through accurate,