Member Services & Banking Advisor

Navy Federal Credit Union; Virginia Beach (VA); Hybrid; USD 59.658.000 - 69.314.000; Vollzeit

Zusammenfassung

Navy Federal Credit Union is seeking a Full-Time Member Service Representative at Red Mill to assist members with deposit and loan products, while performing platform banking tasks under supervision. The role emphasizes relationship-building, accuracy, and adherence to banking regulations.

The position requires strong communication, problem-solving, and the ability to work both independently and within a team in a dynamic branch environment.

Qualifikationen

• Strong relationship-building and interpersonal skills.
• Solid problem-solving and research abilities.
• Able to work independently and as part of a team.

Aufgaben

• Counsel members on products and services to meet needs.
• Assist with opening/maintaining deposits and loans.
• Research and resolve basic account discrepancies and service requests.
• Cross-sell products and enhance member relationships through education.
• Follow applicable regulations for financial products and services.
• Assist teammates by sharing knowledge as you gain experience.
• Handle cash and negotiable instruments securely.
• Process routine deposits, withdrawals, loan payments, and check cashing.

Kenntnisse

Relationship building

Research skills

Independent & team work

Composure under pressure

System navigation

Decision making

Adaptability to change

Verbal & written communications

Ausbildung

No Formal Education

Jobbeschreibung

Navy Federal Credit Union is seeking a Full-Time Member Service Representative at Red Mill to assist members with deposit and loan products, while performing platform banking tasks under supervision. The role emphasizes relationship-building, accuracy, and adherence to banking regulations.

The position requires strong communication, problem-solving, and the ability to work both independently and within a team in a dynamic branch environment.