Member Service & Banking Advisor (Full-Time)

Austincc; Aurora (CO); On-site; USD 32,000 - 46,000; Full time

Job summary

Navy Federal Credit Union in Aurora, CO is seeking a Member Service Representative (Full-Time) to provide the full range of banking products and services. You will assist members with deposits, loans, and related services, resolve routine issues, and help educate members to strengthen relationships.

The role emphasizes compliance with federal regulations, strong communication, and teamwork within a high-production environment. Hours include Monday–Saturday as needed.

Qualifications

• Experience building relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Ability to stay composed in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effectively exercise sound judgment and make informed decisions.
• Able to embrace and support change initiatives in a dynamic environment.
• Strong verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with relevant federal and institutional regulations.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical skills

Teamwork

Adaptability

Communication

Job description

Navy Federal Credit Union in Aurora, CO is seeking a Member Service Representative (Full-Time) to provide the full range of banking products and services. You will assist members with deposits, loans, and related services, resolve routine issues, and help educate members to strengthen relationships.

The role emphasizes compliance with federal regulations, strong communication, and teamwork within a high-production environment. Hours include Monday–Saturday as needed.