Member Service Specialist – Banking & Customer Impact

Navy Federal Credit Union; Pace (FL); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Employee referral program

Job summary

Navy Federal Credit Union in Pace, FL, on-site at multiple locations, seeks a steady Member Service Representative to assist members with deposits, loans and services. You will cross-sell educational opportunities while maintaining accuracy and compliance in daily transactions.

The role emphasizes relationship-building, teamwork, and adaptability in a dynamic banking environment, with opportunities for growth and customer service excellence.

Qualifications

• Experience building relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.
• Working knowledge of deposit and loan products, services, and operational procedures.
• Experience in customer service, preferably in banking or a financial institution.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research skills

Independent work

Team orientation

High production

Multi-system navigation

Judgment & decisions

Adaptability to change

Communication

Job description

Navy Federal Credit Union in Pace, FL, on-site at multiple locations, seeks a steady Member Service Representative to assist members with deposits, loans and services. You will cross-sell educational opportunities while maintaining accuracy and compliance in daily transactions.

The role emphasizes relationship-building, teamwork, and adaptability in a dynamic banking environment, with opportunities for growth and customer service excellence.