Member Experience Specialist — Banking

Navy Federal Credit Union; Virginia Beach (VA); Hybrid; USD 29,000 - 33,000; Full time

Job summary

Navy Federal Credit Union in Virginia Beach seeks a full-time Member Service Representative at North Landing to deliver a full range of banking products and services. You will perform moderately complex platform banking under supervision, assist with deposits and loans, and help members achieve their financial goals.

Responsibilities include resolving basic account issues, cross-selling products, and maintaining accuracy in a fast-paced environment.

Qualifications

• Experience building effective relationships with members and colleagues.
• Strong research, analytical, and problem-solving skills.
• Ability to work independently and in a team.
• Ability to stay composed in a high-production environment.
• Comfort with navigating multiple systems and evolving technologies.
• Sound judgment and decision-making ability.
• Ability to embrace change in a dynamic environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.

Skills

Relationship building

Analytical problem-solving

Independent and team work

Adaptability to change

Effective communication

Job description

Navy Federal Credit Union in Virginia Beach seeks a full-time Member Service Representative at North Landing to deliver a full range of banking products and services. You will perform moderately complex platform banking under supervision, assist with deposits and loans, and help members achieve their financial goals.

Responsibilities include resolving basic account issues, cross-selling products, and maintaining accuracy in a fast-paced environment.