Member Service Representative (Full-Time) – Red Mill

Navy Federal Credit Union; Virginia Beach (VA); Hybrid; USD 59,658,000 - 69,314,000; Full time

Job summary

Navy Federal Credit Union is seeking a Full-Time Member Service Representative at Red Mill to assist members with deposit and loan products, while performing platform banking tasks under supervision. The role emphasizes relationship-building, accuracy, and adherence to banking regulations.

The position requires strong communication, problem-solving, and the ability to work both independently and within a team in a dynamic branch environment.

Qualifications

• Strong relationship-building and interpersonal skills.
• Solid problem-solving and research abilities.
• Able to work independently and as part of a team.

Responsibilities

• Counsel members on products and services to meet needs.
• Assist with opening/maintaining deposits and loans.
• Research and resolve basic account discrepancies and service requests.
• Cross-sell products and enhance member relationships through education.
• Follow applicable regulations for financial products and services.
• Assist teammates by sharing knowledge as you gain experience.
• Handle cash and negotiable instruments securely.
• Process routine deposits, withdrawals, loan payments, and check cashing.

Skills

Relationship building

Research skills

Independent & team work

Composure under pressure

System navigation

Decision making

Adaptability to change

Verbal & written communications

Education

No Formal Education

Job description

Member Service Representative (Full-Time) – Red Mill

Job Description

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Additional Information

Hours:

• Available Monday - Saturday, hours based on business needs.

Location:

• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace - America's Top Most Loved Workplaces® 2025
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013 . This team cannot provide any information on job postings or application status.

Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Job Info

• Job Identification 32677
• Job Category Branch Operations
• Degree Level No Formal Education
• Job Schedule Full time
• Job Shift Shift Work
• Targeted Salary Range $20.82 - $24.19 hourly