Member Services Associate — Start Your Banking Career

ncsecu.org; Laurinburg (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

State Employees' Credit Union is seeking an Associate Member Services Representative in Laurinburg, NC. This entry-level role focuses on providing exemplary member service, handling routine branch operations, and learning basic banking procedures.

The position supports a team environment with opportunities to grow financial product knowledge. Responsibilities include answering inquiries, processing transactions, cash handling, and assisting with account openings under supervision.

Qualifications

• Requires high school diploma or GED; college degree or CCUE not required but preferred.
• Strong verbal and written communication skills.
• Aptitude for meeting people and building member confidence.
• Ability to handle cash, transactions, and basic banking procedures.
• Willingness to learn branch operations and financial products.

Responsibilities

• Respond to member inquiries by phone and in person.
• Process transactions and balance cash drawer.
• Assist with basic account origination and maintenance.
• Support wire transfers and currency exchange tasks.
• Maintain records and organize documents daily.
• Adhere to security, confidentiality, and regulatory requirements.
• Exhibit professionalism and punctuality; participate in training.

Skills

People skills

Communication

Problem solving

Attention to detail

Conduct and ethics

Education

High School Diploma or GED

Bachelor’s degree (preferred)

CCUE Certification (preferred)

Associate degree (NC-CTP)

Job description

State Employees' Credit Union is seeking an Associate Member Services Representative in Laurinburg, NC. This entry-level role focuses on providing exemplary member service, handling routine branch operations, and learning basic banking procedures.

The position supports a team environment with opportunities to grow financial product knowledge. Responsibilities include answering inquiries, processing transactions, cash handling, and assisting with account openings under supervision.