Member Services Associate - Soccer

Young Men’s Christian Association of Greater Montgomery; Montgomery (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Young Men’s Christian Association of Greater Montgomery is seeking a Member Services Associate - Soccer in Montgomery, AL. This role greets members and guests, handles inquiries, and supports program registration and field prep for soccer activities.

You will also assist with revenue tracking during shifts, enforce facility policies, and participate in concession operations during events, while maintaining a professional appearance and safety practices.

Qualifications

• No explicit degree required; HS diploma or equivalent preferred.
• Basic computer skills and accuracy with information.
• Ability to handle multiple tasks and guest inquiries effectively.
• Experience in customer-facing roles is a plus.

Responsibilities

• Greet and serve members and guests in a friendly, professional manner.
• Address member questions and resolve concerns promptly and accurately.
• Answer phone calls promptly using the three-ring rule.
• Process member sign-ups and program registrations in a timely manner.
• Enter receipt information for memberships and programs, ensuring totals balance.

Skills

Customer service

Cash handling

Phone support

Multi-tasking

Basic computer skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

Position: Member Services Associate - Soccer

Location: Montgomery, AL

Job Id:122

# of Openings:1

This position is responsible for serving members and guests, maintaining memberservice control, answering member questions, and performing various otherduties.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following.

• Greet and serve members and guests
• Greet members (by name) and visitors in a positive and professionalmanner as a representative of the YMCA; ensures the security of thefacility enforcing policy regarding visitors
• Handle and solve member concerns
• Answer the telephone in a prompt, courteous manner – three ring ruleapplies
• No one left “on hold” for more than 30 seconds without personalcontact
• Provide all needed information on phone messages taken and givecorrect information to callers
• Member sign-up and program registration all done correctly and in a timly manner
• Enter receipt information correctly for membership and programs
• Be accountable for all money collected during your shift. Money andreceipt total should match
• Perform routine filing and copying as needed
• Maintain clean and professional appearance for self and facility. Wearstaff shirt. Wear nametag. (shorts and skirts of moderate length, no bluejeans)
• Understand and be able to apply emergency procedures
• Prepare fields for games, practices, and other activities going on at thefacility.
• Referee our U4/U6 soccer programs when needed.
• Work concessions during programs and events.
• Must be available for Events/Tournaments held at the Soccer Complex.
• Opens and closes center as necessary. Ensures that buildingisempty and secured when closing at night.
• Must be able to work flexible hours including some weekends.

Qualifications:

• High school diploma or equivalent minimum, degree pursuit/currently employedin service industry preferred
• Basicknowledge and use of computers
• High degree of accuracy with providedinformation
• Multi-task oriented

Certifications and Trainings

• CPR, First Aid, AED or within 30 days
• YMCA Safety Trainings

The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.