Membership Services - Midtown YMCA

Ymcamontgomery; Montgomery (AL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

YMCA Membership

Program Discounts

Retirement Plan 12%

403B Retirement Savings

Paid Time Off

Holidays

Job summary

Montgomery YMCA Midtown welcomes applications for a Membership Services role in Montgomery, AL. You will greet members and guests at the front desk, answer calls, input information, and share program details, upholding the YMCA’s four pillars of caring, honesty, respect and responsibility.

This position offers growth in a mission-driven environment with benefits including YMCA membership, program discounts, retirement options, paid time off, holidays, and professional development opportunities.

Qualifications

• High school diploma or GED (or equivalent).
• CPR/AED certification within 30 days of employment.
• YMCA Safety Trainings within 14 days of employment.
• Must be able to multi-task and communicate clearly.

Responsibilities

• Greet members and visitors at the desk in a positive, professional manner.
• Handle and resolve member concerns and questions.
• Answer the phone promptly and transfer calls as needed.
• Input membership and program information into the computer system accurately.

Skills

Multitasking

Communication

Customer service

Computer basics

Education

High school diploma or GED

Job description

A career at the YMCA offers the opportunity to make a meaningful impact in your community while growing both personally and professionally. Whether you’re passionate about fitness, youth development, or community outreach, the YMCA provides a dynamic environment where you can inspire positive change, build relationships, and help people of all ages reach their full potential. With a wide range of roles across various fields- such as program leadership, wellness coaching, administration, and more—joining the YMCA means becoming part of a mission-driven organization dedicated to strengthening communities and fostering a healthier, more connected world.

Position: Membership Services - Midtown YMCA

Location: Montgomery, AL

Job Id: 316

# of Openings: 1

The Member Service Staff is responsible for welcoming members and guests into the facility, for answering and transferring calls, inputting information into the computer, and for communicating policy and program information to visitors at the desk. In addition, every position in the Montgomery YMCA is responsible for upholding the Christian principles that are central to our mission by modeling behaviors that exemplify the four pillars of character - caring, honesty, respect and responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

includes the following. Other duties may be assigned.

• Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors
• Handle and solve member concerns
• Answer the telephone in a prompt, courteous manner – three ring rule applies
• No one left “on hold” for more than 30 seconds without personal contact
• Provide all needed information on phone messages taken and give correct information to callers
• Member sign-up and program registration all done correctly and in a timely manner
• Enter receipt information correctly for membership and programs
• Be accountable for all money collected during your shift. Money and receipt total should match
• Perform routine filing and copying as needed
• Perform facility access control duties by scanning member’s cards and entering visitors in the computer program.
• Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag. (shorts and skirts of moderate length, no blue jeans)
• Understand and be able to apply emergency procedures
• Open and/or secure building at the close of business as necessary.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be at least 18 years old. Must be multi-task oriented. Basic use and knowledge of computers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Current CPR/AED certification or must certify within 30 days of employment

Must complete YMCA Safety Trainings within 14 days of employment

BENEFITS INCLUDE

• YMCA Membership
• Program Discounts
• 12% Employer Funded Retirement Plan (once eligible)
• Optional 403B Retirement Savings Account
• Professional Development Opportunities and Trainings
• 12% Employer-Funded Retirement Plan (Once Eligible)
• Paid Time Off
• 8 Paid Holidays
• Troy University Tuition Discount for Staff and Dependents
• Professional Development Opportunities & trainings