Membership Services - Midtown YMCA

YMCA of Greater Montgomery; Montgomery (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

YMCA Membership

Program Discounts

12% Employer Funded Retirement Plan

Optional 403B Retirement Savings

Professional Development Opportunities

Job summary

The YMCA of Greater Montgomery is seeking a Member Service Staff to warmly welcome members and guests, answer phones, and input information into our computer system. You will communicate policy and program details at the desk and uphold the YMCA’s mission and character values in daily interactions.

Responsibilities include greeting members, resolving concerns, processing sign-ups, handling payments, and ensuring access control.

Qualifications

• Must be at least 18 years old.
• Basic use and knowledge of computers.
• Reasonable accommodations may be made for disabilities.

Responsibilities

• Greet members and visitors in a positive, professional manner.
• Answer and transfer calls promptly, with policy and program information.
• Input information into computer systems accurately.
• Handle member concerns and ensure privacy and security.
• Process memberships and program sign-ups in a timely manner.
• Maintain facility access control and verify visitor entries.

Skills

Greet members

Customer service

Multi-tasking

Computer literacy

Policy communication

Professional appearance

Education

High school diploma or GED

Tools

Computers

Job description

The Member Service Staff is responsible for welcoming members and guests into the facility, for answering and transferring calls, inputting information into the computer, and for communicating policy and program information to visitors at the desk. In addition, every position in the Montgomery YMCA is responsible for upholding the Christian principles that are central to our mission by modeling behaviors that exemplify the four pillars of character - caring, honesty, respect and responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors
• Handle and solve member concerns
• Answer the telephone in a prompt, courteous manner – three ring rule applies
• No one left “on hold” for more than 30 seconds without personal contact
• Provide all needed information on phone messages taken and give correct information to callers
• Member sign-up and program registration all done correctly and in a timely manner
• Enter receipt information correctly for membership and programs
• Be accountable for all money collected during your shift. Money and receipt total should match
• Perform routine filing and copying as needed
• Perform facility access control duties by scanning member’s cards and entering visitors in the computer program.
• Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag. (shorts and skirts of moderate length, no blue jeans)
• Understand and be able to apply emergency procedures
• Open and/or secure building at the close of business as necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be at least 18 years old. Must be multi-task oriented. Basic use and knowledge of computers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Current CPR/AED certification or must certify within 30 days of employment

Must complete YMCA Safety Trainings within 14 days of employment

Benefits Include

• YMCA Membership
• Program Discounts
• 12% Employer Funded Retirement Plan (once eligible)
• Optional 403B Retirement Savings Account
• Professional Development Opportunities and Trainings