Member Services Associate - Overnight Front Desk & Sales

Paycom - ATS; Santa Clarita (CA); On-site; USD 35,000 - 48,000; Full time

Job summary

Paycom - ATS is seeking a front desk member services associate for our club in Santa Clarita, CA. You will greet guests, sign up new members, conduct tours, check members in, and assist with account changes while ensuring a welcoming experience.

Daily duties include handling info calls, resolving basic service questions, coordinating with Club Manager for issues, maintaining a clean, organized reception area, and supporting ongoing training and deep cleaning during shifts.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks, sign-ups, tours, and member sign-ins.
• Assist with account changes and forward issues to the Club Manager.
• Maintain neatness/cleanliness of the club reception area.
• Support deep cleaning and ongoing training during shifts.

Skills

Customer service

Listening

Problem solving

Diplomacy

Job description

Paycom - ATS is seeking a front desk member services associate for our club in Santa Clarita, CA. You will greet guests, sign up new members, conduct tours, check members in, and assist with account changes while ensuring a welcoming experience.

Daily duties include handling info calls, resolving basic service questions, coordinating with Club Manager for issues, maintaining a clean, organized reception area, and supporting ongoing training and deep cleaning during shifts.