Member Services Associate – Gym Front Desk (Benefits)

Planet Fitness - Fitton Clubs; Elyria (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs is seeking a Member Services Representative for afternoon/evening shifts to deliver a superior, judgement-free member experience.

The MSR greets members, processes memberships, answers questions, and supports tours and sign-ups while maintaining a clean, friendly club environment.

This on-site role requires 18+, CPR/AED and tanning certifications within required timeframes, and a professional, reliable work ethic.

Qualifications

• Must be 18 year of age or older.
• On-site work requirement; this is not a remote position.
• Upbeat, professional, positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.
• High school diploma or equivalent preferred
• Prior experience working in a club fitness setting
• Basic understanding of cleaning chemicals and safety standards

Responsibilities

• Greet members, prospective members and guests professionally.
• Provide outstanding customer service to create a positive club experience.
• Respond to member questions and billing inquiries promptly.
• Assist members with account inquiries, changes, and payments.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using the club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area.
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Job description

Planet Fitness - Fitton Clubs is seeking a Member Services Representative for afternoon/evening shifts to deliver a superior, judgement-free member experience.

The MSR greets members, processes memberships, answers questions, and supports tours and sign-ups while maintaining a clean, friendly club environment.

This on-site role requires 18+, CPR/AED and tanning certifications within required timeframes, and a professional, reliable work ethic.