Member Services Associate - Gym Front Desk

Talentify; Suffolk (VA); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

MyFlexPay

Free Black Card Membership

EAP

PTO

Paid Parental Leave

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise group, is hiring a Front Desk Team Player to deliver an outstanding member experience at our Suffolk, VA club. You’ll check in members, guide tours, assist with new sign-ups, handle account updates, and address questions while maintaining a clean, welcoming environment.

We value reliable, punctual team members with strong communication and diplomacy. Prior customer service experience and a High School diploma/GED are preferred; 18+ required.

Qualifications

• Exceptional customer service skills; interact with members and coworkers professionally.
• Positive mental attitude preferred.
• Customer service background preferred.
• Punctuality and reliability required.
• Diplomacy in all interactions; appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up process.
• Facilitate updates to member accounts.
• Respond to member questions and concerns; escalate as needed.
• Detailed cleaning in all areas of the facility.

Skills

Exceptional customer service

Positive attitude

Punctuality

Diplomacy

Customer service background

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group, is hiring a Front Desk Team Player to deliver an outstanding member experience at our Suffolk, VA club. You’ll check in members, guide tours, assist with new sign-ups, handle account updates, and address questions while maintaining a clean, welcoming environment.

We value reliable, punctual team members with strong communication and diplomacy. Prior customer service experience and a High School diploma/GED are preferred; 18+ required.