Member Experience Specialist – Front Desk

Excel Fitness; Bristol (VA); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Excel Fitness in Bristol, VA seeks a Team Member to support daily club operations and enhance member experience. You will help keep the facility clean, assist members with the Planet Fitness app, balance cash drawers, and manage member data at the POS.

Able to stand for long periods and maintain high service standards. CPR/AED certified staff required; you will participate in training within 30 days and interact with the GM/AM for promotion initiatives.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone; training provided within 30 days.
• Able to stand for long periods.
• Excellent communication with customers.
• Team-oriented, motivated, and well-organized.
• Proficient in Microsoft Office and computer use.
• Familiar with Excel’s mission, values, and culture.

Responsibilities

• Perform to best abilities during assigned shift.
• Monitor and maintain club cleanliness and atmosphere.
• Assist members with app use and updates.
• Ensure training is completed to operate safely and efficiently.
• Conduct audits to keep the club presentable and compliant.
• Balance cash drawers daily.
• Enter and update member information into tablets and POS.
• Ensure members follow policies and guidelines.

Skills

Communication

Teamwork

Microsoft Office

Excel

Education

High School Diploma or equivalent

CPR/AED Certification

Tools

POS systems

Club equipment operation

Job description

Excel Fitness in Bristol, VA seeks a Team Member to support daily club operations and enhance member experience. You will help keep the facility clean, assist members with the Planet Fitness app, balance cash drawers, and manage member data at the POS.

Able to stand for long periods and maintain high service standards. CPR/AED certified staff required; you will participate in training within 30 days and interact with the GM/AM for promotion initiatives.