Member Services Associate – Gym Front Desk

Jax Lakewood Fitness, LLC; Jacksonville (FL); On-site; USD 19,000 - 21,000; Part time

Job summary

Planet Fitness in Jacksonville (Lakewood) is hiring a Member Services Representative to greet members and guests, perform front desk duties, and sign up new members. You will assist with tours, update accounts, and address questions while maintaining a clean, welcoming environment.

The role emphasizes a friendly, professional attitude, reliable attendance, and a passion for fitness. Join a team that values guest experience and a positive atmosphere.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Positive, upbeat attitude and a passion for fitness.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Handle front desk activities and answer phones.
• Check members into the system and sign up new members with rate calculations.
• Give tours to prospective members and assist the Club Manager as needed.
• Update member accounts and respond to questions or concerns promptly.
• Maintain club cleanliness and complete daily tasks and special cleaning as required.

Skills

Customer service

Communication

Computer skills

Teamwork

Punctuality

Problem solving

Education

High school diploma

Job description

Planet Fitness in Jacksonville (Lakewood) is hiring a Member Services Representative to greet members and guests, perform front desk duties, and sign up new members. You will assist with tours, update accounts, and address questions while maintaining a clean, welcoming environment.

The role emphasizes a friendly, professional attitude, reliable attendance, and a passion for fitness. Join a team that values guest experience and a positive atmosphere.